Terms & Conditions:

Thank you for your interest in obtaining a COVID swab test through pdtswab.sg. Kindly read through the following service terms and conditions prior to booking an appointment. Do ensure your details are correct to prevent any issues on the Notorised certificate. 

  • The service fee encompasses the provision of end-to-end service which includes the physical swab charge, lab processing fee and the notification to person(s) of his/her result.

  • Any cancellation of service will be charged as per the cancellation policy indicated below.

- Cancellation in more than 48 hours before appointment time: Full Refund less admin fee
- Cancellation in less than 48 hours before appointment time: No Refund
- On-site cancellation: No Refund
There will be a $20 administrative charge per pax for cancellation requests.
All cancellation, amendments, or dissemination of lab results will be tended to during operating hours only. Cancellation will only be entertained if submitted during office hours. Any cancellation due to extenuating circumstances will be at PDTSWAB.sg discretion. effective from 17:00 (29/11/2021)

  • Any rescheduling of service will be free as per the reschedule policy indicated below.

New clinic swab  appointment will be at least 24 hours from time of submission.

New home swab  appointment will be at least 48 hours from time of submission.​

Client will be notified via email that the request has been received.

Alternatively clients can reschedule/edit their particulars via the confirmation email through the edit hyperlink located at the bottom of the email.

  • For any cancellation request visit www.pdtswab.sg/request
     

  • It is the applicant's responsibility to ensure that the appointment date and time for the results are in accordance to the event / pre-departure flight requirements of the country that the applicant is travelling to.

  • Clients who do not adhere to the cut-off timings will not be able to obtain the results in time for departure, and PDTswab.sg shall not be held responsible for any consequences.


  • Pre-Departure COVID-19 Tests Appointment:
    1) I agree that the full amount is payable on PDTswab.sg

    2) I agree that all information provided is complete and accurate. PDTswab.sg shall not be held responsible should there be any delays in or inability to provide the test results and memo as a result of inaccurate information provided by me.

    3) I agree that all time slots provided to me are subjected to availability. I agree to be offered an alternative time slot at a nearby clinic if required. I acknowledge that confirmed appointments are review periodically. If the appointment booking is not valid for the indicated departure time, the appointment may be rescheduled to the next suitable timeslot subjected to clinic availability and without prior notice.

    4) I accept the full responsibility to check and ensure that the appointment slot provided to me fulfills the required testing windows of the respective countries. PDTswab.sg shall not be held responsible should there be any delays as a result of the client doing a swab test beyond their appointment.

    5) I acknowledge that I will have to visit the stipulated PDTswab.sg clinic at least 30 mins before the appointment time with:

    1) Identity card or passport
    2) Departure flight details
    Pdtswab.sg can only proceed with the appointment with the provision of the abovementioned documents

     

  • PDTswab.sg and/or the partner laboratories shall not be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for costs, loss of income, revenue or profits, business interruption) resulting or arising directly or indirectly from your use of our test services.