Cancellation Requests

Cancellation Policies

 

Cancellation in more than 48 hours before the appointment time: Full Refund, minus a $20 administrative charge. 

Cancellation in less than 48 hours before appointment time: No Refund.

On-site cancellation: No Refund.

 

Any request for cancellation, amendment, or re-sending of lab results will be tended to during operating hours only (Mondays to Sundays, 8AM-10PM; public holidays included). Any request for cancellation due to extenuating circumstances shall be approved at the discretion of Acumen Diagnostics. The refund amount will be credited back to you within 4 weeks. 

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*There shall be no withdrawal of cancellation requests once processed.